Returns & Exchanges

At Ruko, we stand by the quality of our high-performance electronics and offer a 30-day return window for all products in original condition. Whether you have changed your mind or need a technical replacement, we are committed to making the process seamless.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Package Your Electronics

Carefully place the item in its original packaging including all cables, manuals, and accessories to ensure a full refund.

3

Attach Shipping Label

Download and print your prepaid shipping label from the portal, then securely attach it to the outside of your package.

4

Receive Your Refund

Once our technicians inspect the device at our warehouse, your refund or exchange will be processed within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing