Frequently Asked Questions

Everything you need to know about your Ruko electronics experience.

What is the standard shipping time for Ruko electronics?

We offer standard shipping which typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for faster delivery.

Does my Ruko device come with a warranty?

Yes, all Ruko products include a standard 12-month limited warranty that covers manufacturing defects. You can also purchase extended protection plans within 30 days of your order.

What is your return policy for opened electronics?

We offer a 30-day return window. If the item is opened, it must be returned in its original packaging with all accessories. A restocking fee may apply to items that are not in 'like-new' condition.

How can I track my order status?

Once your order ships, you will receive an email with a tracking number and a link to our tracking portal. You can also view your order status by logging into your Ruko account.

Are software updates included for my smart devices?

Absolutely. We provide regular firmware and software updates to ensure your devices remain secure and perform at their peak. These can be downloaded via the Ruko app or our official website.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible financing options through Klarna and Affirm.